7 steps to standardize the human resource management process according to ISO standards

1. Proper understanding of the human resource management process according to ISO standards

ISO standards are a set of standards issued by the International Organization for Standardization (ISO), a non-governmental organization whose mission is to establish commercial and industry standards applicable to all member countries, with the aim of creating a common and unifying standard system around the world. In particular, ISO 9001 on quality management systems is the most important central set of standards, also a certificate that many businesses and organizations strive to achieve.

Resource management is a core aspect of ISO 9001, which plays a role in ensuring the quality of the operating apparatus to enhance and improve the quality of output products and services. The human resource management process according to ISO standards is the whole process of implementing management according to the personnel life cycle (Recruiting – Training – Employing – Keeping – Disposing) in a scientific and systematic manner. system and strictly adhere to the principles and standards mentioned in the ISO series.

2. Why do businesses need to implement the human resource management process according to ISO standards?

Building a human resource management process according to ISO standards brings businesses countless benefits such as:

Optimizing human resource management

Streamline the operating apparatus by making transparent regulations and operating policies, clarifying the duties and positions of each individual and department. Minimizing the overlap of functions between departments, helping employees to be aware of their responsibilities and obligations. Thereby helping to improve labor productivity and save management costs.

Increase your reputation

ISO 9001 certification is an undeniable achievement of any business because it proves that the business meets the strict requirements of international regulations. Thereby improving the level of prestige for customers and partners and increasing the effectiveness of attracting talents.

Improve competitiveness

ISO international standards are the launching pad for businesses to "surpass" competitors thanks to a strong, stable and "highly competitive" staff, helping to maintain and enhance the position of the business industry in the marketplace.

3. The main contents of the human resource management process according to ISO standards

A standard human resource management process needs to meet the requirements

- Provide adequate resources to implement and maintain the human resource management system. Infrastructure, working environment, necessary information, data and resources must always be in a state of readiness for use.

- Ensure the quality of personnel training process. Each employee should be fully equipped with the necessary knowledge and skills to perform the job, and at the same time be assigned jobs and tasks that are suitable for capacity and position.

- The human resource management process needs to be monitored and analyzed regularly to evaluate its effectiveness and promptly detect gaps in the process.

- Constantly improving and perfecting the human resource management process to improve the quality of management.

- Standards to ensure the application of human resource management processes in accordance with ISO standards must always be strictly controlled.

4. 7 steps to build a human resource management process according to ISO standards

Step 1. Identify and analyze the current state of the human resource management process at the enterprise

To standardize the human resource management process, the enterprise must first determine the organizational context and current status of human resource management and compare it with ISO standards. For businesses that have established human resource management policies and processes, the standardization of the system will be much simpler.

Ideally, this stage should be performed by an ISO consulting unit to accurately assess the current state of human resource management at the enterprise as well as consult and give recommendations for successful application of ISO.

After determining the context of the problem of human resource management, enterprises will find out the points that need to be modified, improved and supplemented so that the quality system is in line with ISO standards.

Step 2. Establishment of Quality Management Board

The application of ISO standards and the human resource management process is considered a big project of the enterprise, so it is necessary to have a team to implement, supervise and direct the entire implementation process.

The quality management board will include leaders, managers at all levels and personnel in charge who have knowledge of the ISO standard to analyze and determine the key terms and standards that businesses will apply, and is also responsible for planning, organizing and following up the process of standardizing the human resource management system.

Step 3. Develop processes and systems of documents and applicable documents

This is the most important step in the ISO application process. The focus of human resource management according to ISO standards is to systematize the management processes being implemented in the enterprise and concretize it in normative documents and documents. Standardized processes include:

- Recruitment process

- Process of training and developing human resources

- The process of evaluating human resources

- The process of appointment, reward, discipline, etc.

The system of documents and documents to be built includes:

- Personnel remuneration policies and regimes

- Rules and regulations at the enterprise

- Career progression for each position

- Disciplinary regulations, dismissal of personnel

- Rules of reward…

Step 4. Applying the human resource management process into practice

After the process and complete documentation system has been built, the ISO Management Board needs to disseminate the content to internal personnel and conduct training and guide the staff on how to apply and implement processes to put the human resource management system into practice. Note that in the implementation process, the responsibilities, functions and powers of each individual and department must be clearly and transparently assigned.

Step 5. Evaluation of the process of applying ISO standards

In the process of implementing ISO application, it is necessary to continuously monitor and evaluate the effectiveness of the human resource management system in order to determine the suitability and compliance with ISO standards of the system, and at the same time find out the problems. outstanding, unfinished elements in the process to overcome and improve.

Pre-certification audits can be carried out internally or by an ISO specialist.

Step 6: Register for ISO certification

In this step, the enterprise will register a certificate with an authorized organization to officially be recognized for its human resource management process meeting ISO quality standards.

Currently in Vietnam there are many ISO certification and consulting organizations, businesses need to pay attention to choose a reputable unit with full legal authority to register for ISO certification.

Step 7: Maintain ISO certification

ISO certification is valid for a maximum of 3 years. And during the validity period, there will be periodic surveillance audits to ensure that enterprises maintain compliance with the requirements set forth by ISO. Therefore, enterprises must constantly improve and ensure the quality of the human resource management system.

In the above article, Vietnam Manpower introduced you to the ISO standard human resource management process with detailed implementation instructions.