Many managers believe they are good listeners, but in reality, they often just wait for their turn to speak. Active listening is not passive—it’s a powerful managerial skill that builds trust, strengthens collaboration, and reduces costly misunderstandings.
Why active listening matters:
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Employees feel valued when their voices are genuinely heard.
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It uncovers hidden concerns that might not surface otherwise.
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It improves decision-making by considering multiple perspectives.
How to practice active listening:
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Full attention: Put aside devices and distractions during conversations.
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Reflect and clarify: Repeat or rephrase what you heard to confirm understanding.
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Ask follow-up questions: Show genuine curiosity, not interrogation.
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Observe non-verbal cues: Tone, pauses, and body language often reveal more than words.
A manager who listens actively creates an environment where employees feel safe to share, innovate, and commit.
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