However, managers need other valuable skills to effectively lead teams to do their jobs, as well.
Interpersonal skills are on top of this list, as a good leader needs to be able to communicate with, motivate and discipline employees.
Interpersonal management skills
Here’s a list of 5 important interpersonal skills that every effective manager needs. At the bottom of this article I have also linked to a further 2 comprehensive resources that provide a lot more detail about interpersonal and communication skills – how they are different and how to improve each one.
Whether you are looking to hire a new manager for your firm, or you are a new manager looking to improve and have had no formal Management Training, consider which areas you need to work on to be more productive.
Verbal communication
This is a key when leading a team.
Managers must be able to speak concisely, professionally and to the point.
They must have the vocabulary required to make themselves understood; otherwise their staff will not be able to complete their tasks.
But there’s a difference between communicating and communicating effectively. The best managers can get their point across and at the same time use their people skills to communicate in such a way that the other person understands the task and more importantly that they are bought in and want to complete it.
Nonverbal communication
Although often overlooked, is often more important than verbal.
This includes tone, pitch, volume, facial expressions, hand gestures, clothing choices, etc.
A leader who constantly crosses their arms when addressing their staff may seem uncomfortable or standoffish.
A manager who can’t hold eye contact during a conversation will seem bored and uninterested. It’s not “what” you say, it’s “how” you say it that is remembered more. To improve your communication skills please check out our Communication Skills Training.
Listening skills
These skills are necessary for effective leaders.
This requires truly listening in a one-on-one conversation or in a meeting to make sure all questions, concerns and comments have been heard and addressed.
Effective listening can ward off potential mistakes and screw ups, and can greatly impact the communication process.
Motivation interpersonal skills
Understanding what makes other tick is a key skill of a top manager. They understand the motivations and drivers of their staff so they can manage and lead them effectively. There’s more to motivation than just money though!
Within our Influencing Skills Training we cover seeing things from others’ perspectives and listening effectively.
Empathy
In my book is one of the most important interpersonal skills.
Interpersonal skills are all about people and if you can’t understand others, their world and what they might be going through then you will have a hard time to truly connect with them and get the best out of them.
Put yourself in the shoes of others and see life from their perspective. That’s what having empathy is all about.Interpersonal skills special guides
The guides below offer a more detailed look into interpersonal skills for managers. Take a look at the differences between communication skills and interpersonal skills and also the 3 most important roles for a manager.
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