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What is Your Listening Style?
JANUARY 02, 2025
Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person.
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Business Changes But Some Things Stay The Same
JANUARY 02, 2025
I’ve been asked to talk at a conference about how business has changed in the last ten years. Boy oh boy, where do I start?
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How To Encourage Feedback From Others
DECEMBER 31, 2024
One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with.
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Understanding the EFQM Excellence Model
DECEMBER 31, 2024
The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through...
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How Do I Manage Someone Who Is More Knowledgeable Than Me?
DECEMBER 30, 2024
We had an interesting question this week on our management course that opened up a good discussion on leadership.
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How Management and Leadership Have Changed
DECEMBER 30, 2024
Boy, how times have changed! We were discussing the Sinclair C5 in the office this week and many here had never even heard of it, let alone seen one!
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How To Encourage Learning and Development
DECEMBER 30, 2024
Many companies have cut back on their training budgets in today’s economic climate, as they put their attention on surviving and ensuring every penny is well-invested.
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How To Effectively Deal With Confrontation
DECEMBER 27, 2024
Of all the skills managers want to have improved, communication pretty much comes up there at the top. Along with negotiating a higher salary, of course!
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Conducting a Team Self-Evaluation
DECEMBER 27, 2024
Many teams are actually just a group of people who happen to be working under the same roof. They may have similar jobs, work for the same company and aim for similar results, but are they all...
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Proper Planning Prevents Poor Performance
DECEMBER 27, 2024
We all know that planning is essential in order to achieve overall organisational and departmental goals, but many plans I see when dealing with management development are, quite frankly, not worth...
