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How To Train Staff In Customer Service
OCTOBER 01, 2024
Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide...
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How To Manage Diversity Effectively In The Workplace
SEPTEMBER 30, 2024
Yes – the purple dinosaur who’s been either your own or your child’s best friend? “Barney & Friends” is one of the finest examples of diversity that comes to mind.
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The 10 Best Phrases To Use Around Your Team
SEPTEMBER 30, 2024
What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company.
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What Is Resilience Training And How To Build It?
SEPTEMBER 30, 2024
One word that is continually raising its head above the parapet and finding its way into our daily lexicon is ‘resilience’.
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Why Identifying Barriers To Communication Can Help You
SEPTEMBER 27, 2024
We’ve all come across those situations where we think we’ve communicated effectively and yet it’s obvious there’s been some mis-interpretation or mis-understanding.
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Communication Skills vs. Interpersonal Skills
SEPTEMBER 27, 2024
Today we’re going to take a look at the differences between communication and interpersonal skills and how to improve each one.
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5 Key Qualities Of A Team Leader
SEPTEMBER 27, 2024
Becoming a team leader is often someone’s first experience of management responsibility. With many team leaders being promoted from within the team because they were good team members, they face a...
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Simple Tips & Tricks To Common Time Management Problems
SEPTEMBER 26, 2024
Of all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list.
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What Is Employee Empowerment And Why Is It Important?
SEPTEMBER 26, 2024
A recent report by Seibert, Wang and Courtright in Applied Psychology magazine carried out an analytical review of the consequences of team empowerment in organisations.
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How To Gain More Ownership And Commitment Through Autonomy
SEPTEMBER 26, 2024
One of the fundamental human needs we have at work is the ability to control our own approach to tasks.
