What to do when a candidate cancels an interview?
If you are an HR Newbie who encounters an interview situation, you must be quite inhibited and frustrated, partly because your efforts are ruined partly because you feel that you are not respected.
However, for experienced recruiters, anger or frustration is only part of the emotion. You need to think in a different way, for example, if the candidate has an unexpected problem or an accident, etc. So the best action is to send an email to the candidate right after the interview.
The content of the email is to agree on the specific schedule and time of the interview date. “But because you didn't show up, we had to admit that you weren't interested in the company's vacancy. If you have a valid reason, please give us feedback. Thank you"
And whether or not you receive an email response from the candidate, this action of HR is also appreciated. This not only shows the professionalism of the employer in the recruitment process, but also helps the brand and image of the company become better.
Why did the candidate cancel the interview?
To learn deeply and overcome the situation of candidates canceling interviews, HR needs to understand the specific reasons:
Extraordinarily busy
This is one of the unfortunate causes because the incident came so suddenly, the candidate could not handle it immediately. They may be qualified and want to come to the interview to try, if lucky, they will be accepted for the job. However, unexpected reasons such as: sudden illness or family problems make them unable to handle it in time, forgetting the interview.
The candidate has taken a job elsewhere
This is a pretty convincing reason, especially for potential candidates. They can quickly find work elsewhere with better pay. If you have to wait for the results for too long or have spread too many resumes and went to the interview before, the candidate will choose a better working unit and decline the invitation of your company.
Candidates are not ready mentally and intellectually
Maybe they haven't thoroughly researched the workplace, corporate culture or they don't feel confident about what to send to the employer. They are even afraid of not being able to answer the interview questions, doubting their own ability. The only way they came up with it was to blow up the calendar.
What should be done to prevent candidates from canceling interviews?
In the process of being a recruiter, situations where candidates cancel interviews are not uncommon. You can't be sure you'll never come across this situation. However, in addition to explaining what to do when a candidate cancels an interview, HR needs to learn lessons to minimize the situation that the candidate has an interview schedule. Specifically:
Shorten recruitment time
To prevent candidates from canceling interviews, you need to shorten the recruitment time, focus on building a recruitment brand in the long run. When screening and detecting potential candidates, try to arrange an interview as soon as possible for these candidates. If you wait to receive all the applications before holding an interview, the other candidate may choose another company to interview and pass.
Optimize job descriptions
This is something that you can do right away to relieve the discomfort and stress of being short on schedule by the candidate. Please re-optimize the job description of the business so that it is easy for candidates to visualize. At the same time, it should clearly state the requirements and things the candidate needs to prepare before the interview.
In addition, if possible, you should interview candidates by phone first to screen out unsuitable candidates.
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