During her 25 years at UPS, Regina Hartley was in charge of human resources, and is currently the brand's Chief Human Resources Officer. With extensive knowledge and rich practical experience, let's see her sharing below.
Lessons on filtering records
Your company is recruiting employees, many candidates are initially applying for jobs, how will you filter resumes correctly? Take a look at the example below.
Candidate A: Reputable University, 4.0 GPA, great resume, good recommendation letter of recommendation. These are all impressive points.
Candidate B: Graduated from the state school, has worked many different jobs such as cashier, waitress and singer.
Remember, both of these people meet the qualifications required by the company. So I ask you: If you were you, who would you choose?
My colleagues and I refer to these two types of candidates by the following formal terms. We call A the Silver Spoon who has a clear advantage and is sure to succeed, and B the Gladiator (The Scrapper) who has to struggle with great risks to get there. to the same destination.
The resume shows the history of each person. Over the years I've learned something about some people whose experiences are like a patched quilt, causing me to stop and take a closer look. A series of odd jobs can indicate a lack of stability, concentration, and unpredictability, or they can be a sign of the determination to fight against obstacles, which at least makes Gladiator worthy. worth an interview.
Just to be clear, I have to say that I don't have any prejudice against Silver Spoon people. Getting into and graduating from a prestigious university requires a lot of effort and sacrifice. But if your whole life has been led to consistently achieving success, how can you handle difficult situations? One person I once hired felt that because he graduated from a good university, there were some jobs that were too trivial for him, for example, as a temporary manual worker to help to better understand the working process. Gradually, he resigned from his job.
On the other hand, what happens when your whole life has been predicted to always fail, but you actually reach for success? I encourage you to interview people who belong to the other Gladiator type.
Post-traumatic growth
I understand very well the relationship between business success and Gladiators, because my life could have easily changed in a completely different direction. As I meet successful entrepreneurs and read profiles of powerful leaders, I realize a few similarities between them. Many of them have experienced some kind of life challenge, from poverty, abandonment, the death of their parents when they were young, to learning difficulties, alcoholism, and beaten.
A common belief is that difficulties lead to burnout, and there are many examples of dysfunction. Yet in dysfunctional studies, the collected data reveal a profound insight that even the worst situations can bring about growth and positive change. . Remarkably, a phenomenon that runs counter to predictions has been discovered, and scientists call it "post traumatic growth".
In a study on the effects of hard work and hardship on children, one-third of the 698 children with the most pitiful circumstances grew up and built successful lives in terms of both career and health. Strong. Despite all the difficulties and challenges, they succeeded.
A study of the most successful entrepreneurs found that a large number of people have dyslexia. In the US alone, 35% of businessmen suffer from this condition. It is worth noting that entrepreneurs who have experienced this “post-traumatic growth” now consider their hardship a “desirable difficulty”, as it provides them with an edge in becoming a good listener and has a higher attention to small details. They do not think they are themselves, despite the "bad luck" they receive. They know that they are who they are because of those "bad luck". They accept difficulties, see them as the “keys” that make them who they are, and understand that without those experiences, they would not have had the energy needed to become successful.
Should choose "Gladiator"
The gladiator believes that the only person he has control over is himself. When things don't go well, he looks for ways to do things differently to get better results. In addition, he does not succumb to himself. This reminds Regina: Gladiators know that humor helps get through tough times, and laughter helps change direction.
People who have overcome difficult circumstances, somewhere along the way, they find people who help them see the best in themselves, and who believe in their success. And Gladiator has very respectable companions.
“Companies that value diversity and practice often favor Gladiators. Choose the person who is underrated but whose secret weapon is enthusiasm and high aim, that is Gladiator,” concluded Regina of her recruitment secret.
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