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Proper Planning Prevents Poor Performance
JUNE 11, 2026
We all know that planning is essential in order to achieve overall organisational and departmental goals, but many plans I see when dealing with management development are, quite frankly, not worth...
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Customer Escalation Management: What You Need to Know
JUNE 08, 2026
Customer escalation management featuring best practices can not only help you resolve the concerns of a customer, but it can also help to convert that dissatisfied customer into a long-term loyal...
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How To Effectively Deal With Confrontation
MAY 29, 2026
Of all the skills managers want to have improved, communication pretty much comes up there at the top. Along with negotiating a higher salary, of course!
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Why You Need a Marketing Information Management Strategy
MAY 22, 2026
Marketing Information Management can help you take control of your data and create a more cohesive digital marketing strategy.
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How To Encourage Feedback From Others
MAY 15, 2026
One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with.
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Discovering the Benefits of Marketing Mix Modeling For Your Business
MAY 13, 2026
Marketing mix modeling is a marketing analytics strategy that can help your brand maximize on return and get a deeper understanding of how your business actually functions. Let’s look into the...
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5 Work Management Tips to Avoid Project Delays
MAY 08, 2026
Managing the flow of work effectively and staying on top of the obstacles that hinder your performance is the cornerstone to avoiding project delays.
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Knowing how to ask smart questions, what are the benefits for managers?
MAY 04, 2026
The ability to ask intelligent questions often doesn't appear on any management competency list or job description request. However, asking good questions is an important element of a manager's job,...
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Effective conflict resolution skills between employees
APRIL 29, 2026
Staff not getting along is a nightmare! The conflict cannot be allowed to linger because that will eventually bring the entire team to a halt. You must address the problem before the ill effects of...
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7 ways to help employees manage their workload
APRIL 24, 2026
In a modern working environment, being able to manage a lot of work and achieve high productivity is what managers want in their employees. This is because businesses are forced to keep up with...
