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Exercises To Improve Communication Skills
JANUARY 06, 2025
We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this...
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10 Steps To Empowerment
JANUARY 06, 2025
Your team can offer valuable assistance in achieving your goals and objectives, but only when they are given the opportunity to do so.
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How To Support a Continuous Improvement Program
JANUARY 06, 2025
We had an interesting discussion on a recent training course about how continuous improvement within a department can be supported.
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How To Get Cooperation from Other Departments
JANUARY 02, 2025
One challenge that is often brought up in our courses is that of lack of cooperation between departments. Although you’re all working for the same company, other departments may appear to slow you...
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What is Your Listening Style?
JANUARY 02, 2025
Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person.
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Business Changes But Some Things Stay The Same
JANUARY 02, 2025
I’ve been asked to talk at a conference about how business has changed in the last ten years. Boy oh boy, where do I start?
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How To Encourage Feedback From Others
DECEMBER 31, 2024
One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with.
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New Theories on Motivation
DECEMBER 31, 2024
You’ll have heard of Maslow’s Hierarchy, Hertzberg’s Dual-Factor theory and McClelland’s Achievement theory when it comes to motivation, but one new idea stands out among the rest because it...
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Understanding the EFQM Excellence Model
DECEMBER 31, 2024
The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through...
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How Do I Manage Someone Who Is More Knowledgeable Than Me?
DECEMBER 30, 2024
We had an interesting question this week on our management course that opened up a good discussion on leadership.
