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Conducting a Team Self-Evaluation
JULY 25, 2026
Many teams are actually just a group of people who happen to be working under the same roof. They may have similar jobs, work for the same company and aim for similar results, but are they all...
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What to Do When Your Key Employee Resigns?
JULY 17, 2026
It may have already happened to you or it is just about to happen. Remember, you should not take it personally. The most important thing now is to learn how to protect your business from the...
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How Focus Can Get Results
JULY 16, 2026
In a recent article on FOCUS, we outlined the five ways that focus can gain effective results. By aiming specifically at a goal, it’s like aiming a laser beam at a target; you go straight for the...
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How the Expectancy Theory of Motivation Really Works
JULY 14, 2026
Expectancy theory suggests that motivation is based on how much we want something and how likely we think we are to get it. I often discuss this facet of motivation when coaching managers, as it...
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How strong leaders avoid bad decisions before they happen
JULY 01, 2026
Decision hygiene focuses on how decisions are made, not just what decisions are made.
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How Do I Manage Someone Who Is More Knowledgeable Than Me?
JUNE 24, 2026
We had an interesting question this week on our management course that opened up a good discussion on leadership.
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Proper Planning Prevents Poor Performance
JUNE 11, 2026
We all know that planning is essential in order to achieve overall organisational and departmental goals, but many plans I see when dealing with management development are, quite frankly, not worth...
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Customer Escalation Management: What You Need to Know
JUNE 08, 2026
Customer escalation management featuring best practices can not only help you resolve the concerns of a customer, but it can also help to convert that dissatisfied customer into a long-term loyal...
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How To Effectively Deal With Confrontation
MAY 29, 2026
Of all the skills managers want to have improved, communication pretty much comes up there at the top. Along with negotiating a higher salary, of course!
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Why You Need a Marketing Information Management Strategy
MAY 22, 2026
Marketing Information Management can help you take control of your data and create a more cohesive digital marketing strategy.
